Queries or Concerns
Owner and Registered Data Protection Controller (ICO Registration Number: A8721428).
Mailing Address: 244 Chelmsford Avenue, Grimsby, DN34 5DF
Tel: 07927 927 997
Please contact via email in first instance.
Personal information & how we use it:
The personal information we hold relating to you and your business may differ depending on the services we execute for you and the relationship we have. We use your personal data for the following purposes:
Such as your name, physical address, email address and telephone number, which you provide to us by signing up to use our virtual assistant services and receive information from our marketing team. We use that information to contact you regarding the provision of our Services.
Such as your Company name, VAT number, telephone, invoicing address, town, country, postal code, bank details, PO numbers etc. that you provide to us when you choose to buy our services. We use such information to identify you, verify your purchase of our Services, and for invoicing purposes, as applicable.
To protect our business operations and comply with UK Laws, we reserve the right to supply Government Agencies with relevant information on request. This includes but is not limited to: Police, HMRC, Trading Standards, etc.
To improve our marketing communications, we may collect information about interaction with, and responses to, our marketing communications. You will only receive marketing emails by verifying your request to receive it (i.e. double opt in email) and you can unsubscribe at any time by sending us an email to firstname.lastname@example.org or by clicking on the links at the bottom of all email communications we send.
Online activity information
We may receive personal information about you when you use the Services or your activity when visiting our website; this may include your IP address, your operating system, your browser ID, your browsing activity and other online identifiers (to the extent that they are personal information), and other personal information that you provide to us online.
Data we do not collect
We do not collect any Sensitive Data about you. For example details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.
We do not collect any data from Minors under the age of 18. No one under the legal age requirement may provide any personal information to or through our website while using the Services. We do not knowingly collect personal information from minors. In the event that we find out that we have collected personal information from a minor without verification of parental consent, this information will be deleted. If you believe that we might have any information from or about a minor, please contact us at: email@example.com
Retention of Data
We will keep your personal information for as long as is necessary for the purposes for which we collect it and always in accordance with any applicable statutory data retention periods.
Any redundant data will be deleted and we regularly review storage for this purpose.
Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:
The right to request a copy of the personal data which we hold about you;
The right to request that we correct any personal data if it is found to be inaccurate or out of date;
The right to request your personal data is erased where it is no longer necessary to retain such data;
The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable i.e. where the processing is based on consent or is necessary for the performance of a contract with the data subject and where the data controller processes the data by automated means);
The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
The right to object to the processing of personal data, (where applicable i.e. where processing is based on legitimate interests, direct marketing and processing for the purposes of scientific/historical research and statistics).
If you have raised a complaint directly with Pear Tree Business Services which remains unresolved, you have the right to contact the Information Commissioner’s Office (ICO).
Sharing of Data
We will not share any of your data with any third parties for any purposes.
We may sometimes contract with third parties to supply services to you on Our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising, and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
In certain circumstances, we may be legally required to share certain data held by Pear Tree Business Services, which may include your personal data, for example, where we are involved in legal proceedings, where we are complying with legal requirements, a court order, or a governmental authority.
Your Right to Withhold Information
You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by us (where such data is held). Under the GDPR, no fee is payable, and We will provide any and all information in response to your request free of charge. Please contact us for more details using the contact details available on our website.